Terms of service

The rules, in plain English.

Account terms, acceptable use, subscriptions, cancellation, dispute resolution. Plain-English summary plus full legal text below.

Ameleva's Terms of Use cover account use, eligibility (≥13 globally, with local minimums up to 16 in some EEA states and 14 in Quebec), acceptable use, paid Ameleva plus subscriptions billed by Apple In-App Purchase or Google Play Billing through RevenueCat with a 7-day free trial on the Annual plan that auto-renews into an annual subscription unless cancelled at least 24 hours before the trial ends (cancel any time through your store; refunds handled by Apple or Google), post-trial read-only behavior if the subscription lapses (existing habit history and journal entries remain visible, but new lessons and habits require an active subscription), our limited license to your content (you keep ownership; we do not train AI or ML models on it and we ship no third-party analytics SDKs), a health disclaimer (Ameleva is not a medical advisory service), a liability cap of the greater of fees paid in the prior 12 months or US$50, and Ontario law plus Cambridge-Ontario courts as the agreed forum (with mandatory consumer-protection carve-outs for the EEA, UK, Switzerland, and Quebec). Operated by 1001511837 ONTARIO INC.

Last updated · 2026-05-26

Terms of Use

Last updated: May 17, 2026 Effective date: May 17, 2026

These Terms of Use ("Terms") form a binding agreement between you and 1001511837 ONTARIO INC. ("Ameleva", "we", "us", "our"), the company that provides the Ameleva mobile application and any related services (together, the "Service").

By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Please read these Terms together with our Privacy Policy, which is incorporated by reference.

1. Eligibility

You may use the Service only if you are at least 13 years old. In the European Economic Area you must be at least the age of digital consent in your country (between 13 and 16, depending on the Member State). In the United Kingdom you must be at least 13. In Quebec you must be at least 14. If you are below the applicable age, do not create an account.

By creating an account you confirm that:

  • you meet the minimum age in your jurisdiction;
  • the information you provide is accurate;
  • you have the legal capacity to enter into these Terms (or, if you are a minor of permitted age, you have the consent of a parent or legal guardian where required by your local law).

The Service is not directed to children under 13 and we do not knowingly serve them. See our Privacy Policy §12.

When you sign up, the app asks you to confirm that you meet the minimum age in your jurisdiction. You cannot complete signup without ticking that confirmation. Misrepresenting your age is a breach of these Terms and grounds for account suspension or termination under §10.

2. The Service

Ameleva is an education and lifestyle application that offers:

  • short audio and text learning "scenes" (micro-learning lessons);
  • structured multi-day "journeys" (also referred to as multi-day challenges in earlier builds), covering Mind & Emotions, Productivity & Work, Communication, Relationships, and Healthy Habits;
  • daily journaling on user-defined templates;
  • custom habit tracking with streaks and reminders;
  • private celebration "moments" you can optionally share;
  • daily inspiration "spark" cards — short reflections and prompts you can save;
  • optional client-side encryption of your most sensitive entries.

Ameleva is listed under the Education category on the Apple App Store and Google Play, with Lifestyle as a secondary category on the App Store.

We may add, remove, or modify features at any time. We will give reasonable notice of material changes that disadvantage you.

3. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us at contact@ameleva.com or via https://ameleva.com/contact as soon as you suspect unauthorized use.

You agree to provide accurate information and to keep it up to date. You may use only one account at a time per natural person.

You may sign out, delete your account, or both at any time. Account deletion can be requested in four equivalent ways:

  1. From within the app: Today tab → profile icon → Account → Delete account.
  2. By email to contact@ameleva.com from the address tied to the account.
  3. Via our online contact form at https://ameleva.com/contact.
  4. Via our public account-deletion page at https://ameleva.com/delete-account (no app install required).

Deletion is permanent: we hard-delete your records server-side and cascade-delete related content. Residual copies in encrypted backups are purged on the rolling backup cycle (within 30 days). See Privacy Policy §9.

4. Subscriptions, free trial, and payments

Some features of the Service are available only with a paid subscription. We offer subscriptions through Apple In-App Purchase (on iOS) and Google Play Billing (on Android). Subscription management is handled on our side by RevenueCat.

4.1 Free trial

We currently offer a 7-day free trial with full access to Ameleva plus (subject to change). Eligibility for trials is determined by Apple, Google, and RevenueCat and may be limited to first-time subscribers.

At the end of the 7-day free trial, your subscription will renew automatically into a paid annual subscription (1 year) at the price disclosed in the app at the time you started the trial, unless you cancel at least 24 hours before the trial ends. If you cancel during the trial, you keep access until the trial ends and you are not charged.

After the first annual renewal, the subscription continues to renew automatically on an annual basis until you cancel.

4.2 Auto-renewable subscription terms (Apple App Store)

This section is required by Apple's App Store Review Guidelines §3.1.2 and applies to subscriptions purchased on iOS:

  • Title of the publication or service: Ameleva subscription (Ameleva plus).
  • Length of subscription: the period shown in the app at purchase. When you start the 7-day free trial, the subscription is annual (1 year) and auto-renews each year. A monthly plan (1 month, auto-renewing each month) is also available without trial.
  • Price of the subscription, including the price per unit: shown in the app at purchase, in your local currency. Prices may vary by country.
  • Payment will be charged to your Apple ID account at confirmation of purchase.
  • The subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.
  • Your account will be charged for renewal within 24 hours prior to the end of the current period, at the same price as the previous period unless we notified you of a price change.
  • You can manage and cancel your subscription by going to your Apple ID Account Settings → Subscriptions after purchase. Deleting the app does not cancel your subscription.
  • Any unused portion of a free trial period, if offered, is forfeited when you purchase a subscription, where applicable.
  • Privacy Policy: this app's Privacy Policy is available at the in-app Profile → Legal → Privacy Policy screen.
  • Terms of Use: this document, available at the in-app Profile → Legal → Terms of Use screen.

4.3 Subscription terms (Google Play)

For subscriptions purchased on Android, the same auto-renewal logic applies. You can manage or cancel your subscription at Google Play → Subscriptions. Deleting the app does not cancel your subscription.

4.4 Refunds

All purchases are processed by Apple or Google. Refund requests are handled by them, not us. To request a refund:

If you live in the EEA or UK and you purchased the subscription directly from us in a way other than via Apple/Google, the EU consumer right of withdrawal (Directive 2011/83/EU) applies subject to the digital-content exception described in §4.5.

4.5 EEA / UK consumer right of withdrawal — digital content

If you reside in the EEA or UK, you normally have a 14-day right to withdraw from a distance contract. By starting to use the digital content of the Service before the 14-day period ends, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once performance has begun. This consent is recorded when you begin using the Service after subscribing.

4.6 Restoring purchases

You can restore previous purchases from Profile → Subscription → Restore Purchases.

4.7 Changes to pricing

We may change subscription prices. We will notify you in advance and you will have the option to cancel before the new price takes effect.

4.8 Post-trial behavior

There is no permanent free plan. Ameleva plus is the only plan, with a 7-day free trial on the Annual plan that auto-renews into an annual subscription unless cancelled at least 24 hours before the trial ends (see §4.3).

If your subscription lapses — because you cancelled, the renewal payment failed, or the trial ended without conversion — your account becomes read-only:

  • Existing data remains visible. Your habit history, journal entries, streak counters, and journey progress are not deleted; you can continue to view them.
  • New activity requires an active subscription. Creating new habits, starting new journeys, opening new lessons, and writing new journal entries require an active Ameleva plus subscription.
  • Resubscribing at any time restores full access immediately, with all your prior data intact.

We do not delete your account or your data for inactivity. To delete your account, see §11.

5. Acceptable use

You agree not to use the Service to:

  • break any law, infringe anyone's rights, or attempt to defraud anyone;
  • post, share, or store content that is illegal, hateful, harassing, sexually exploitative of minors, or that incites violence or self-harm;
  • attempt to access another user's account or data;
  • reverse-engineer, decompile, or otherwise probe the Service except where applicable law expressly permits it;
  • circumvent technical limits, rate limits, or paid-feature gates;
  • send spam, automate large-scale account creation, or scrape the Service;
  • interfere with the operation, security, or availability of the Service;
  • impersonate Ameleva, our employees, or another user.

We may suspend or terminate your account if you violate these rules. See §10.

6. Your content

6.1 You own your content

The journals, notes, custom templates, custom habits, mood entries, reflection text, and other content you create on Ameleva are yours. We do not claim ownership of your content.

6.2 Limited license to operate the Service

To run the Service for you, you grant us a limited, non-exclusive, royalty-free, worldwide license to host, store, transmit, back up, encrypt, decrypt (only when you provide your encryption password locally), and display your content solely as needed to provide the Service to you and to comply with the law. This license ends when you delete the content or your account, except where law requires us to retain a copy.

6.3 No AI/ML training, no third-party analytics

We do not use your personal content (journals, notes, habit logs, mood entries, reflection text, feedback answers) to train artificial-intelligence or machine-learning models, ours or anyone else's. If we ever build features that involve such training, we will obtain your explicit, separate, opt-in consent first.

We also do not share usage analytics with third-party advertisers, data brokers, or analytics providers. The current production build of Ameleva does not embed Google Analytics, Mixpanel, Amplitude, Firebase Analytics, or any equivalent third-party analytics SDK. See Privacy Policy §3.7.

6.4 Your responsibility

You are responsible for the legality of the content you submit and for keeping your own copies. We recommend exporting important journals from time to time (Markdown / JSON / PDF export is available in the journal section).

6.5 No public profiles, no public feed

Ameleva is a private, single-user experience. There are no public profiles, no public feeds of user-generated content, no comments, no follower graph, and no social-style interactions between users. Nothing you write in journals, mood entries, reflections, or habit logs is ever shown to another person.

If you ever encounter behaviour you believe violates these terms (for example, an account impersonating Ameleva), you can report it by writing to contact@ameleva.com or via https://ameleva.com/contact.

7. Health, mental-health, and crisis disclaimer

Ameleva is an education and lifestyle product. It is not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease, mental-health condition, or psychological disorder. The content offered through scenes, journeys, and journaling prompts is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical or mental-health concerns.

7.1 Educational nature and in-app acknowledgement

You expressly acknowledge and agree that:

  • Ameleva is an education and personal-growth application, not a healthcare service. Its scenes, journeys, prompts, and reflections are designed for self-reflection, learning, and habit-building, not for clinical assessment or treatment.
  • Ameleva is listed under the Education category on the Apple App Store and Google Play, with Lifestyle as a secondary category on the App Store. This categorisation reflects the educational and personal-growth nature of the Service.
  • Ameleva does not create a doctor–patient, therapist–client, or any other professional healthcare relationship between you and Ameleva, its team, or any contributor.
  • Ameleva includes in-app educational disclaimers and crisis-support information accessible from Settings → Legal → "About Ameleva content" inside the app. Where the app presents an educational wellness disclaimer before specific content, you confirm acceptance by acknowledging it; your acknowledgement is recorded locally on your device.
  • If the disclaimer text changes materially in a future release, Ameleva may ask you to acknowledge it again before continuing to use course content.
  • The list of crisis hotlines remains accessible at any time from Settings → Legal → "About Ameleva content" inside the app.
  • You agree not to rely on Ameleva as your sole source of guidance on health, mental health, addictions, eating, sleep, chronic pain, relationships involving abuse, or any other sensitive matter. If a topic in a course resonates with a difficult experience you are going through, you agree to seek qualified professional support in addition to, or instead of, the app.

If you are in crisis or thinking about hurting yourself, please reach out for immediate help:

  • Canada / United States — 988 (Suicide and Crisis Lifeline). Call or text 988.
  • United Kingdom — Samaritans 116 123 (free, 24/7). Or NHS 111.
  • France — 3114 (Numéro national de prévention du suicide, free, 24/7).
  • Spain — 024 (Línea de atención a la conducta suicida, free, 24/7).
  • Mexico — SAPTEL +52 55 5259-8121.
  • Argentina — Centro de Asistencia al Suicida 135.
  • Chile — Salud Responde 600 360 7777.
  • Colombia — Línea Nacional 192 (option 4).
  • Brazil — CVV 188 (free, 24/7).
  • European Union — 116 123 (Emotional Support Helplines, where available).
  • Anywhere — your local emergency number (911 in North America, 112 in the EU/UK, etc.).

If you believe someone else is in immediate danger, contact local emergency services right away.

8. Intellectual property of Ameleva

The Service, including its design, code, trademarks, logo, audio recordings, scene scripts, journey structures, illustrations, and other content authored by us (the "Ameleva Materials"), is owned by 1001511837 ONTARIO INC. or its licensors and is protected by copyright, trademark, and other intellectual-property laws.

We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial wellness purposes, in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, sell, or otherwise commercially exploit the Ameleva Materials without our prior written consent.

You may share your own moment cards and your own journal exports as you wish, including on social media.

9. Suspension and termination

We may suspend or terminate your access to the Service at any time if:

  • you violate these Terms;
  • your behavior creates risk for other users, the integrity of the Service, or us;
  • we are required to do so by law;
  • we discontinue the Service (we will give reasonable notice).

You may stop using the Service and delete your account at any time. Deletion is final; see §3 and Privacy Policy §9.

Sections 4.4, 6, 7, 8, 10, 11, 12, 13, 14, 15, 16, 17, and 18 survive termination.

10. Warranties and disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses, or that it will meet your particular goals.

Nothing in these Terms excludes or limits any rights you have as a consumer that cannot be excluded under your local law (including non-excludable consumer guarantees in the EEA, UK, Canada, and other jurisdictions).

11. Limitation of liability

To the maximum extent permitted by law, Ameleva and its officers, employees, agents, and licensors shall not be liable for:

  • any indirect, incidental, special, consequential, or punitive damages;
  • loss of profits, revenue, data, goodwill, or other intangible losses;
  • decisions you make based on content available through the Service (including without limitation health, mental-health, or relationship decisions).

Our total aggregate liability to you for any claim arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the amount you paid us for the Service in the 12 months preceding the event giving rise to the claim, or (b) USD 50.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, gross negligence, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold harmless 1001511837 ONTARIO INC., its affiliates, and their officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your content, or (c) your violation of any law or third-party right.

This section does not apply to consumers in the EEA, UK, or other jurisdictions where such an indemnity is not permitted between a business and a consumer.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The courts located in Cambridge, Ontario, Canada have exclusive jurisdiction, except:

  • if you are a consumer resident in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction whose mandatory consumer-protection law applies, you may bring proceedings in your country of residence and the mandatory protections of that local law continue to apply;
  • if you are a consumer resident in Quebec, the rules of the Quebec Civil Code applicable to consumer contracts continue to apply.

For EU consumers, the European Commission provides an Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

14. Apple App Store additional terms

If you downloaded the iOS version of the Service from the Apple App Store, the following additional terms apply between you and us. They are required by Apple.

  • These Terms are between you and Ameleva only, not with Apple. Apple is not responsible for the Service or its content.
  • The license granted to you for the iOS app is limited to a non-transferable license to use the app on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.
  • Apple has no obligation to furnish maintenance or support for the iOS app.
  • In the event of any failure of the iOS app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the app to you. Apple has no other warranty obligation with respect to the iOS app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are our responsibility, not Apple's.
  • We, not Apple, are responsible for addressing any user or third-party claims relating to the iOS app or your possession or use of it, including (a) product-liability claims, (b) any claim that the iOS app fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.
  • In the event of a third-party claim that the iOS app or your possession and use of it infringes that third party's intellectual-property rights, we, not Apple, will be responsible for the investigation, defense, settlement, and discharge of any such claim, to the extent required by these Terms.
  • You represent and warrant that (a) you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not on any U.S. Government list of prohibited or restricted parties.
  • Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

15. Changes to these Terms

We may update these Terms as the Service or applicable law evolves. The "Last updated" date at the top reflects the most recent revision. For material changes, we will notify you in-app or by email at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Service and delete your account.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be enforced to the maximum extent permitted by law.

17. Entire agreement

These Terms, together with the Privacy Policy and any additional terms expressly incorporated, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

18. Contact us

For questions about these Terms or the Service:

1001511837 ONTARIO INC. 1025 King Street East, Unit 107 Cambridge, Ontario, N3H 3P5 Canada Email: contact@ameleva.com Web: https://ameleva.com/contact

These Terms of Use are provided in English, French, and Spanish. In case of any conflict between versions, the English version prevails.

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